Frequently Asked Questions - (FAQ)
Shopping is simple: choose your products, add them to the cart, and continue to checkout. When completing your order, you will need to enter delivery details and select a payment method.
We accept standard online payment methods, including credit/debit cards and cash on delivery options, depending on the delivery location.
Delivery time depends on your location and product availability, but it typically takes 2–5 business days. You can track all order status details via email or your account.
Yes, we offer returns or exchanges in accordance with the Consumer Protection Act. The product must be undamaged and returned in its original packaging within 14 days of receipt.
You can contact us by email, phone, or the contact form on the website. Our agents are available on business days, and replies usually arrive within 24 hours.
A wholesale account is available only to business users. From the main menu, select “WHOLESALE”. This takes you to a page where you can submit an account request or log in if you already have one.
Simply click “LOG IN” on the same page and enter your access credentials.
After you submit a request, our team usually approves access within 48 hours. You will be notified about your account status by email.
Prices are not shown directly in the catalog. To receive a price list and special terms, contact our sales team by email, contact form, or phone.
Ordering is handled through our sales team. Contact the team directly by email, contact form, or phone so we can assist you.
Yes. In the account menu, select “Account” to open your profile page. There you can update your name, email, and phone number. Details such as company name and Tax ID cannot be changed on your own, as they are part of account verification.
If you have any issue with your account or catalog access, contact our support team directly by email, contact form, or phone. Replies are provided within 24–48 hours on business days.
On the login page, click “Forgot password”, enter the email linked to your account, and follow the instructions to reset your password.